Privacy Policy

1. Openness and Transparency

TWENTY20 AUTO BODY REPAIRS PTY LTD is committed to protecting your privacy. This policy outlines how we collect, use, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Collection of Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Phone number and email address

  • Address, where required

  • Vehicle details

  • Information about vehicle damage and requested repairs

  • Photographs or other information submitted as part of a repair enquiry or assessment

  • Information required to prepare quotes, invoices or carry out repairs

  • Records of your communications and enquiries with us

3. Purpose of Collection

We collect your information to:

  • Respond to enquiries and repair assessment requests

  • Assess vehicle damage and prepare estimates or quotes

  • Arrange, manage and carry out vehicle repairs

  • Communicate with you about your vehicle or repair

  • Manage customer records, invoicing and general business administration

  • Improve our website, services and customer experience

  • Maintain the security and operation of our website

  • Meet applicable legal, regulatory and record-keeping requirements

4. Disclosure of Personal Information

  • We do not sell your personal information to third parties

  • We may disclose personal information to third parties that assist us in providing our services or operating our business, including service providers, professional advisers, technology and website providers, and other parties involved in the repair or administration of your vehicle.

  • We may also disclose personal information where required or authorised by law.

5. Website, Cookies and Analytics

  • Our website is hosted by Squarespace and may use cookies and similar technologies to operate effectively and understand how visitors interact with our website.

  • These technologies may collect information such as your IP address, device or browser information, pages visited and general website usage.

  • You can manage your cookie preferences through our website where available or through your browser settings. Some website features may not function as intended if cookies are disabled.

6. Data Security

  • We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

  • Personal information may be stored electronically or in physical records and may be held using trusted business and technology service providers.

  • While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed as 100% secure.

7. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

  • We encourage you to review this page periodically for any changes.

8. Your Rights and Access

  • You have the right to access and correct the personal information we hold about you.

  • To make a request, or to lodge a privacy complaint, please contact:

TWENTY20 AUTO BODY REPAIRS PTY LTD
58 Wittenberg Drive
Canning Vale WA 6155
Email: info@twenty20repairs.com.au
Phone: +61 409 536 071

  • We will review privacy enquiries and complaints and respond within a reasonable timeframe.'

Last updated: August 2026